Cleaner Insurance

Here at Darwinsure, we are able to provide extensive Cleaner Insurance to small businesses across Britain. There are a number of risks associated with cleaning activities that could result in accidental injury or damage, and as a result, Public Liability Insurance is recommended to ensure protection for your business and your clients. Cleaning chemicals can be hazardous to health or to property if used incorrectly and cleaning materials inadvertently left out can be a trip or slip hazard. These are just two examples of the hazards that could result in accidental injuries or damage to property. A bespoke insurance from Darwinsure could be the protection that you need. Our policies will cover up to ten employees and five management staff, or self-employed cleaners.

Our Cleaning Insurance cover includes the following as standard;

  • Public & Products Liability – Public and Products Liability Insurance covers claims made by clients or the public for accidental injuries or damage sustained due to your business activity.
  • Damage To Property – Should material property such as carpets, upholstery or soft furnishings be damaged during the cleaning process, our standard Cleaner Insurance will provide the appropriate cover not available on standard public liability policies.
  • Fidelity Guarantee – This will cover your business in the case of a loss of client’s money or goods in the instance of theft by an employee.

We also provide a range of additional covers for your Cleaner Insurance including Employer’s Liability in the case of injury or illness to your employees during their time of employment and Tools and Transit as protection for loss or damage of business materials.

What Are The Benefits Of Cleaner Insurance?

Cleaner Insurance can cover you in the event of accidental injury or damage to property, however there are other benefits that come as a result of your cover. These can include:

  • Flexibility – With our range of additional covers to choose from, you can form a bespoke Cleaning Insurance policy to suit your business’ needs.
  • Quick Quote – Our Quick Quote system can give you quote in as little as a minute, by just answering a few simple questions.
  • Peace Of Mind – The right Cleaner Insurance cover will ensure that you, your employees and your clients are covered in the case of an accident.

How Much Is Cleaner Insurance?

Our Cleaning Insurance here is available from as little as £62, with additional costs for any extra cover required.

Here at Darwinsure, we aim to provide small businesses with affordable cover, and with our Quick Quote process, you can have a competitive quote in as little as 60 seconds. Our Cleaner Insurance comes with £1 million Public Liability cover as standard, however this can be increased to £2 million or £5 million dependant on your needs and business activity.

To find out exactly how much your Cleaning Insurance policy will cost, use our Quick Quote form today for a bespoke quotation.



An unexpected or unplanned event or incident often causing damage or injury such as a road traffic accident.

Accidental damage

Unexpected or unplanned damage or harm caused to property or a person.

Accidental death

A death caused by an unexpected or unplanned event or incident.

Act of god

An event that is not the fault of any individual, such as a natural disaster.

Most insurance policies do not contain an exclusion for acts of god. The policy will set out what is insured and what the main exclusions are. If loss occurs from an event covered, then the insurer will pay out, in accordance with the policy terms and conditions.


An additional piece of information added on to a policy.

Additional premium

An additional amount on top of agreed premium payments as a result of a change to the existing policy.


One who investigates and assesses claims on behalf of insurers (claims adjuster or loss adjuster).

Aggregate limit of indemnity

The maximum amount an insurer will pay for all claims over a set time frame.

All risks

Term used to describe insurance against loss of or damage to property arising from any fortuitous cause except those that are specifically excluded.

Annual premium

This is the amount you pay an insurer each year for a policy you have taken out.

Authorised insurer

An insurance company given permission to provide insurance in the uk and supervised by the financial conduct authority.


A clause in insurance policies whereby, in the event of under-insurance, the claim paid out by the insurer is restricted to the same proportion of the loss as the sum insured under the policy bears to the total value of the insured item.


Money paid by an insurer when a claim is accepted.

Bodily injury

Means physical injury (other than when directly or indirectly caused by illness or disease) caused solely and directly by accidental means and shall include exposure to the elements.

Bona Fide Sub-Contractors

Bona Fide Sub-Contractors undertake work on your behalf.  Sub-Contractors who supply their own materials and labour and who do not work under your control or supervision.

Bona Fide Sub-Contractors are usually employed by Contractors when they cannot perform a particular job within a larger contract.  For example a building contractor constructing a new home they call upon a painting and decorating contractor to do all the painting of the new home that he is building.

Buildings insurance

Buildings insurance covers the fabric of the actual building and the cost of damage to the structure of your property. This includes the roof, walls, ceilings, floors, doors and windows. Outdoor structures such as garages and fences are also included.

Business interruption

When business productivity has to stop due to an unplanned event or disaster which affects its profits. Business interruption insurance will normally cover the loss of income specified for a period of time that a business suffers when it has to cease trading as a result of an unplanned event such as a fire.


Termination of a policy before it is due to expire. There may be a cancellation clause in a policy setting out the condition under which the policy may be cancelled by notice. The period of notice could be anything from 48 hours to 3 months. In most cases this will result in a return premium being paid by the insurer to the insured.

Certificate of insurance

This document is legal evidence of your insurance. This is an important document which you may need to produce in the event of a claim and will be provided to you by your insurer with your policy documentation.


Any report of an incident in which the policy holder requests a payout or indemnity from the insurer under the conditions of the policy.

Claims and underwriting exchange

A computerised register of information from insurance proposal, claims and renewal forms, shared by insurers as part of their efforts to combat fraud.

Common law

The common law consists of the ancient customs and usages of the land, which have been recognised by the courts and given the force of law. It is in itself a complex system of law, both civil and criminal, although it is greatly modified and extended by statute law and equity. It is unwritten, and has come down in the recorded judgements of judges who for hundreds of years have interpreted it.


Required by law or an insurance policy.


Deliberate suppression by a proposer for insurance of a material fact relating to the risk, usually making the contract null and void.

Consequential loss

Insurance of loss following direct damage e.g. loss of profits; loss of use insurance.

Contents Insurance

A policy that covers the contents of your business or other building against a number of risks.


An agreement between two or more people to do (or not to do) something. The agreement can be enforced by law.


If something is covered under more than one policy, the cost of any claim may be shared over all policies. For example, losing possessions on holiday may be covered by both home contents and travel insurance.

Cooling off period

A certain amount of time a customer has to cancel a policy without penalty.

Cover note

A document issued to the insured confirming details of the insurance cover placed. Some cover notes are a legal requirement, e.g. motor.


What your insurance will and won’t protect if you need to make a claim.


Money received from selling goods or services.


Someone who is owed money.

Current assets

A balance sheet account that represents the value of all assets that are reasonably expected to be converted into cash within one year in the normal course of business. Current assets include cash, accounts receivable, inventory, marketable securities, prepaid expenses and other liquid assets that can be readily converted to cash.

Current liabilities

Short-term liabilities that are due to be paid in less than a year such as bank overdrafts, money owed to suppliers and employees’ paye (pay as you earn).


Accidental loss damage or destruction

Declined risk

An insurer may refuse to provide insurance as the customer / event may not meet certain standards.


The specified amount a loss must exceed before a claim is payable. Only the amount which is in excess of the deductible is recoverable.


A fall in the value of assets / belongings over time, for example due to wear and tear.


Means a director of the insured where the insured is a limited company.


The Employers Liability Tracing Office (ELTO) is an Insurance industry wide initiative to help those who have suffered injury or disease in the workplace, trace relevant Employers Liability Insurers for a centralised database of Insurance records.

ELTO’s members are required to supply policy data on all new and renewed Employers Liability Policies from April 2012.

This includes the Employers Reference Number (ERN).  Only a tiny minority of employers will not have an ERN.  Your ERN is printed on mandatory documents including P45, P60, P11D and on most payslips.


As defined in your policy, but typically any:

(1) Person under a contract of service or apprenticeship with the insured

(2) Self-employed person labour only sub-contractor labour master or person supplied by any of them

(3) Person seconded to acquire work experience under a scheme or otherwise

(4) Person hired to or borrowed by the insured

(5) Voluntary worker

Whilst working for the insured in the course of the trade or business

This definition is not applicable to the employment protection insurance section which has its own definition of employee applicable to that section only

Employers’ liability insurance

Insurance by employers in respect of their liability to employees for injury or disease arising out of and in the course of their employment. With some exemptions this insurance is compulsory in Great Britain, and can only be provided by an authorised insurer.


Documentary evidence of a change in the wording of or cover offered by an existing policy or qualification of wording if the policy is written on restricted terms. (see also addendum).


This is the first amount of any insurance claim that the customer agrees to pay as part of the policy conditions – the insurer pays the rest.


A provision in a policy that excludes the insurer’s liability in certain circumstances or for specified types of loss.

Ex-gratia payment

Any payment made by an insurance company that is outside the terms of the policy.


The potential costs of an insured event, such as a flood, to an insurer.

Fidelity Gurantee

This covers you against Legal Liability for direct loss of money or goods belonging to customers caused by any act of theft committed during the period of insurance by an employee.

Financial Loss

This covers you against Legal Liability for damages and claimants’ costs and expenses in respect of any claim for Financial Loss made against you during the period of insurance.  A Financial Loss is a pecuniary loss, cost or expense incurred other than by you the policy holder, any director, partner or employee.

Financial ombudsman service

A bureau established by major insurance companies to oversee the interests of policyholders whose complaints remain unsolved through normal company channels of communication. The service is available to all those holding personal cover with the insurers who have joined the scheme. The decision of the ombudsman is binding on the insurer, although the insured may appeal to the court if he so wishes.

Fixed asset

This is usually an asset owned by a business such as a building, machinery or a vehicle, that is intended to be used for several years.

General conditions

Conditions which apply to all sections of the policy. These must be read in conjunction with other sections.

General insurance

General insurance is non-life insurance cover for damage or loss. It includes products such as motor, travel, pet, health and home insurance.


The amount before costs are deducted.

Gross interest

Total annual rate of interest on an investment, security or deposit account before taxes or other charges are taken out.

Gross premium

The total amount you pay for cover – your premium plus any charges or commission.


A physical or moral feature that introduces or increases the risk.

Inception date

This is the date your insurance cover starts.

Increase in cost of working

Under a business interruption policy some cover is provided for additional expenditure incurred by the insured solely for the purpose of reducing the shortage in production following an insured event.


This is when someone promises to pay for loss or damage they cause someone else.

Indemnity period

Under a business interruption insurance the period during which cover is proved for disruption to the business following the occurrence of an insured peril.


If something (for example, government bonds or pension funds) is linked to an index, then it means changes are made in proportion to the changes in the relevant index, such the retail price index or other measures of living such as interest rates or wages.

Individual policy

Cover for an individual person as opposed to a couple or a family.


This covers you against the financial loss that a third party sustains when a service provided by you as the Insured does not fulfil its intended function.


This is the percentage change in the cost of living over time, measured through the consumer prices index (cpi) or retail prices index (rpi). As prices rise, the value of money falls.


Means bodily injury death illness disease or shock causing bodily injury.


A lack of financial resources to pay back debts.


When a person or organisation owes money but cannot pay it.

Insurable interest

The interest that a person has in something such as a particular property or another individual, which means that the person would suffer a loss should that property or individual be harmed. In insurance law, you can only buy insurance for something or someone in which you have an insurable interest.

Insurable value

The value of the insurable interest which the insured has in the insured occurrence or event. It is the amount to be paid out by the insurer (assuming full insurance) in the event of total loss or destruction of the item insured.


Insurance is a financial product sold by insurance companies to safeguard individuals, organisations and / or their property against the risk of loss, damage or theft (such as flooding, burglary or accidents). When you buy a policy you make regular payments, known as premiums, to the insurer. If you make a claim your insurer will pay out for the loss that is covered under the policy.

Insurance broker/intermediary

An insurance intermediary who advises his clients and arranges their insurances. Although he acts as the agent of his client, he is normally remunerated by a commission (brokerage) from the insurer. An insurance broker is a full-time specialist with professional skills in handling insurance business. Since january 2005 intermediaries and brokers must be registered with, and regulated by the financial conduct authority.

Insurance company

A company that creates insurance products to take on risks in return for the payment of premiums. Companies may be mutual (owned by a group of policyholders) or proprietary (owned by shareholders). (also known as insurer or provider).

Insurance premium tax

The finance act 1994 introduced this new tax on most general insurance risks located in the uk.


The person who the insurance covers. (also known as policyholder). View details.

Insured turnover

Insurance covering how much a company makes over a set time frame, on average.

Intangible assets

Assets that have no physical form, such as patent rights.

Intellectual property rights

The general name given to rights such as copyrights and patents.


Any person or firm that sells insurance but is not an insurance company themselves. This can include brokers, independent financial advisers, banks, comparison websites and trade unions.

Irrecoverable loss

A loss or damage that cannot be recovered, repaired or retrieved.


The non-renewal of a policy for any reason.

Latent disease

An illness which lies dormant for some years before manifesting itself.

Legal Liability

Legal liability is the legal bound obligation to pay debts.

In law, a person is legally liable when they are financially and legally responsible for something. Legal liability concerns both civil law and criminal law. Legal liability can arise from various areas of law, such as contracts, tort judgments or settlements, taxes, or fines given by government agencies. Liabilities may be covered by insurance, although typically insurance covers liability arising from negligent torts rather than intentional wrongs or breach of contract. Liability may also be imposed joint and severally in certain cases. Liabilities arising from a contract to borrow money are debt.

Liability Insurance

Liability insurance covers business owners, independent professionals and self-employed people against the cost of compensation claims following fault of negligence brought against them by employees, clients, customers, shareholders, investors, or members of the public. Liability insurance usually covers the cost of compensation to a third party for personal injury and loss of or damage to property.


The insurer’s maximum liability under an insurance, which may be expressed ‘per accident’, ‘per event’, ‘per occurrence’, ‘per annum’, etc


The process of closing down a company by paying its debts and distributing any money left over.


This is an increase to a premium if your risk is higher than normal, for example if you are in a dangerous job or have serious health conditions.


Injury or damage to an insured property or person as a result of an accident or misfortune.

Loss adjuster

Professional appointed by your insurer to confirm the circumstances of your claim and the extent of any damage caused, and to make sure the claim is covered by your policy. The loss adjuster will tell your insurer the amount that should be paid out for your claim.

Loss assessor

An independent person who evaluates and negotiates claims on behalf of the policyholder.

Material damage

A term used to describe physical loss or destruction to property or contents.

Material damage warranty

A warranty in a business interruption insurance policy stipulating that for the interruption insurance to become effective there must be a policy in force in respect of the material damage and a claim paid or admitted thereunder for such damage caused by an insured peril.

Material fact

An important fact about you or your circumstances that would influence an insurer’s decision on whether to issue a policy and on what terms. Non-disclosure or misrepresentation of such facts can result in your policy being cancelled or your claim being declined.


The motor insurance database is an independently operated database of all insured cars in the UK. It is accessible by the police, and insurers are required by law to supply certain data to the mid within a maximum of 14 days from inception of insurance cover.

Motor insurance anti-fraud and theft database

A computerised record of claims for stolen or written off vehicles. The database is used by insurers to detect patterns such as multiple or fraudulent claims.


A failure to take proper (or reasonable) care in doing something, resulting in damage or injury to you or someone else.

New for old

New for old policies replace damaged or stolen possessions at their original purchase price regardless of how old they are or what condition they’re in at the time you make a claim. They differ from indemnity policies which take wear and tear into account, replacing items at their current value.

Non standard construction

Any property which includes an element of construction which causes the property to require specialist cover. Examples include; thatched roofs, steel framed houses, timber framed houses and flat roofed houses.


This is when a customer does not tell their insurer something that might affect the insurer’s decision to provide cover or how much the cover costs.


Means a partner of the insured where the insured is a partnership.

Pecuniary loss

Loss of money.


A contingency, of fortuitous happening, which may be covered or excluded by a policy of insurance.

Period of risk

The period during which the insurer can incur liability under the terms of the policy.

Personal accident

A policy that will cover you for accidental death or a specified injury.


A document detailing the terms and conditions applicable to an insurance contract and constituting legal evidence of the agreement to insure. It is issued by an insurer or his representative for the first period of risk. On renewal a new policy may well not be issued although the same conditions would apply, and the current wording would be evidence by the renewal receipt.

Policy schedule

This is an outline of the cover provided under a policy. It will show details of the policyholder and the kind of cover given.


The person or organisation that is taking out an insurance policy (and paying the premiums).

Pool re

A government-backed company that meets the cost of business property claims over £100,000 resulting from terrorist attacks in Great Britain.


The amount to be paid by a customer for an agreed amount of insurance cover.

Products Inefficacy

This covers your liability when a product provided by you as the insured does not fulfil its intended function.


Means any public authority government body company firm organisation or person for whom the insured is undertaking a contract.


Means civil or criminal tribunal legal proceedings or appeals arising therefrom.

Product liability policy

Product liability insurance covers the cost of compensating anyone who is injured by a faulty product that a business designs, manufactures or supplies.

Professional indemnity insurance

Professional Indemnity insurance covers liability for damages, costs and expenses arising from any breach of professional duty committed in good faith in connection with the conduct of the trade or business.

Profit and loss account

This information shows the money a business has earned minus any cost or spending.


Generally refers to the buildings (including roof, walls, windows and permanent fixtures such as fitted kitchen units, bathroom suites and fitted wardrobes) as well as the surrounding grounds (including driveways, patios, conservatories and outbuildings).

Proposal form

An application for insurance cover.


The person who is applying for cover.

Public liability insurance

Public liability insurance covers the cost of claims made by members of the public for incidents that occur in connection with your business activities. Public liability insurance covers the cost of compensation for personal injuries, loss of or damage to property, and death.

Rebuild value

How much it would cost to rebuild your property if it was destroyed beyond repair. Most building insurance is based on this figure rather than a property’s sale price or market value.


Repayment of money to a consumer for a cost that is actually covered by the insurance policy.


If an insured property is damaged, rather than paying the policyholder a sum of money the insurer arranges for the property to be restored to its previous condition.


The process of continuing an insurance from one period of risk to a succeeding one.

Renewal notice

A notice sent to a customer inviting them to renew a policy.

Responsible party

This term is often used to describe someone who has caused a loss or damage.


An event or outcome that you can insure yourself against such as fire, theft, flooding.

Risk management

The identification, measurement and economic control of risks that threaten the assets and earnings of a business or other enterprise.


A document describing the details of the cover you have from the information you have supplied to your insurer.

Statement of fact

An alternative to a completed proposal form. A statement provided by the insurer clarifying the basis on which insurance is accepted and what conditions apply.

Subject to survey

Insurers use this term to provisionally accept a policy but this may change on what survey results, such as a survey on a property, show.


This is where someone takes over the claim made by another person. For example, if an individual has a problem with broken drains that are the responsibility of the local authority, the insurance company may pay to fix the drains and will then look to recover the costs from the local authority.

Subsidence claim

A claim for damage to a building caused by subsidence, that is when the ground beneath a building sinks, pulling the property’s foundations down with it. The downward movement of the site on which the building stands is unconnected with the weight of the building. Subsidence usually occurs when the ground loses moisture and shrinks, for example following prolonged dry spells.

Sum insured

The value of an insured item (or event) which will form the basis of a claim.

Tangible asset

This is a physical belonging or piece of property, for example including buildings, land or machinery.

Third party

A person claiming against an insured. In insurance terminology the first party is the insurer and the second party is the insured.

Third party liability

Liability of the insured to persons who are not parties to the contract of insurance and are not employees of the insured.


Underinsurance is when your insurance cover, or sum insured, is less than the value at risk.


When a building’s foundations are strengthened or deepened to manage the risk of subsidence occurring.


A person who accepts business on behalf of an insurer.

Uninsurable risk

A risk that an insurer will not take on. For example, this may be where an event is inevitable (such as a terminally-ill person’s death), gradual (such as rust or corrosion) or against the law.

Utmost good faith

Insurance contracts are contracts of utmost good faith (uberrima fides), which means that both parties to the contract have a duty to disclose, clearly and accurately, all material facts relating to the proposed insurance. Any breach of this duty by the proposer may entitle the insurer to repudiate liability.


Another term for cancelled.


A very strict condition in a policy imposed by an insurer. A breach entitles the insurer to deny liability.

Wear and tear

This is the amount deducted from claims payments to allow for any depreciation in the property insured which is caused by its usage.

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  • What type of premises am I covered to clean?
  • Our policy covers you for cleaning in:
    – Private dwellings
    – Offices
    – Shops
    – Hotels
    – Restaurants & Cafes
    – Public Houses
    – Parish council premises & Village halls
    – LibrariesIf you clean other premises please contact us at
    or visit Darwin Clayton for further assistance
  • Is there anything I am not covered to clean at premises?
  • Our policy does not cover you for:
    – Cleaning or treatment of the exterior of any building
    – Exterior window cleaning above ground floor level or involving the use of ladders
    – Interior window cleaning to surfaces at a height of more than 3 metres above floor level
    – Damage to windows or articles of glass, china, porcelain, earthenware, stone or other articles of a brittle nature
    – Cleaning of kitchen canopies, extraction equipment, ducting or grease trapsIf you undertake any of the above please contact us at
    or visit Darwin Clayton for further assistance
  • What level of Public Liability do you recommend?
  • We recommend you have as high a level of Public Liability cover as possible; this is to ensure peace of mind. We can offer various levels of Public Liability cover so you can make an informed decision.
  • How much Employers’ Liability Insurance do I need?
  • Our policy provides a standard level of cover of £10m.
  • Can you offer Tools cover and up to how much?
  • Yes, we can offer tools cover for all trades, ranging from £1500 – £5000 per person. Also own plant and hired in plant cover can be offered.
  • I have been declared bankrupt in the past, would I still be able to get insured through you?
  • Maybe, depending on your circumstances. Each case will be looked at on an individual basis.
  • Under my previous insurance I made a claim, will this affect my cover?
  • You need to notify us of any claims you have made within the last five years. Previous claims are considered on an isolated basis and applicable terms and conditions are applied where necessary.
  • What if my trade is not listed or is slightly different to your listed trade?
  • Don’t worry – if you are unable to find a trade that matches yours, please contact us and we’ll do the rest!
  • Who will I be insured with?
  • Our Tradesman & Professional  policies are provided by Ageas Insurance Limited
  • Can I pay over monthly instalments or does it have to be a one off payment?
  • Yes, of course. We offer this facility to all of our clients as on option.
  • Can I make changes to the policy at any time during the policy year?
  • You can amend or change your policy at any time by simply logging in with the details that we will give you and updating your information.
  • What are the standard excesses?
  • The standard excesses are as follows for any one claim:
    • Public and Products Liability
      • £250 in respect of third party property damage.
    • Tools
      • Tools and business equipment £50
      • Glass and non ferrous metals £100
      • Computer equipment £200
    • Property All Risks – £100
    • Contract works
      • Theft, attempted theft and malicious damage £500
    • All other claims – £250

    Your individual excesses will be found in the ‘Your Summary’ page when you have completed the quote details.

  • What are the exclusions on this policy?
  • Please refer to the policy summary document where we detail the general exclusions. For more details please refer to the policy wording.
  • What is an Employer Reference Number (ERN)?
  • An Employer Reference Number, also known as an Employer PAYE Reference, is given to every business that registers with HM Revenue & Customs (HMRC) as an employer. Businesses that pay any Employee above the PAYE threshold are required to have an ERN, which is the reference number for their employees’ income tax and national insurance contributions.The ERN is printed or written on mandatory documents including the P45, P60, P11/D, and on most payslips. The format of the ERN is usually 999/XX99999 or 999/X99999.Some businesses are not assigned an ERN because all Employees (including labour only subcontractors, trainees and apprentices) are paid below the PAYE threshold.
  • What is the maximum number of people I can cover ?
  • Darwinsure can cover up to 10 employees in addition to 5 Directors/Partners/Principals/Proprietors
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